Here you’ll find answers to some of the more commonly asked questions we receive about the BCS PPSO Certifications

How do I book a course?

You can book each course through the individual certification details page. The booking link is available.

\\ PPSO Essentials

\\ PPSO Advanced Practitioner

I'm not sure which course is right for me

Drop us a line through the contact page or give us a call on 0207 164 6901. We’ll be happy to have a chat about you and your experiences to date and advise on which certification is the right one for you.

We’ve also got a few articles for you to take a look at too, start here with What is the BCS PPSO Essentials Course About?

How can I pay for the BCS PPSO Certification training?

You can book and pay for your course using credit card or BACS transfer. Both options are available when making the booking. For BACS transfers you will receive an invoice which will need paying before your place on the course has been confirmed.

What do I need to bring with me to the course?

Once you are booked and confirmed on the course, Joining Instructions will be sent to you. The instructions will outline what you need to bring with you on the day.

What do I do if I want to attend a course but there are none in my region?

Drop us a line through the contact page or give us a call on 0207 164 6901.

What is the dress code?

All courses have a “smart casual” dress code

Who will be running the course?

The name of your trainer will be included on the course booking pages.

Will I receive confirmation of my booking?

You will be sent an email as soon as we receive your online booking form.

The email will include a VAT invoice

Approximately two to four weeks before the course you will receive joining instructions giving you all the details you need to arrive and attend your training.

Can I transfer my place to someone else?

Yes. A delegate can transfer his or her place to another person within the same organisation.

The new learner must meet the pre-requisites for the course.

Please advise PMO Learning of any name changes as soon as possible.

Will lunch be provided?

Yes lunch and all refreshments are provided throughout the training course

Will my invoice need to be paid before I attend a course?

Yes. Full payment is required prior to attending any course.

Who do I contact if I have invoicing queries?

Please contact for any invoicing queries – or call on 0207 164 6901

Do I receive a Certificate if I pass the training course exam?

Yes. Certifications are awarded after the training course.

More details about the registry are available during the course itself.

I have a discount code, how do I use it?

Discount codes / vouchers can be applied during the booking process. The code box is clearly marked. Just enter your code to receive the discount.

Contact us if there is a problem applying your code

How do I find out if you still have places available for a particular course?

Get in touch with us via the contact page or give us a call on 0207 164 6901

I'd like to cancel a pre-booked place on a course, is it possible to get a refund?

Refunds are available at least 30 days before the date of the course. There is an administration fee of £150+VAT for the cancellation.

Cancellations less than 30 days to the course date are not refundable. Places can be transferred to someone else.

Where can I see the full syllabus for the course?

Details for each course can be found on each Certification page:

\\ PPSO Essentials

\\ PPSO Advanced Practitioner

How long is the exam?

The exam length varies depending on the level of certification.

PPSO Essentials is 60 minutes and PPSO Advanced Practitioner is 120 minutes

Open Positions

Book Your PPSO Certification Today

\\ PPSO Essentials

\\ PPSO Advanced Practitioner