The Skills of a Great PMO

The role of the PMO within organisations varies – for some it focuses on the project delivery level, for others, it is way above at the enterprise level and for everyone else, somewhere in between.

It is this wide variation in the types and remits of PMOs that has made working within them such an interesting career choice. Working within a PMO can appeal to anyone – from the Project Administrator at the beginning of their career to a Head of Portfolio working at board level after many years of varied experience.

Yet it is this diversity in roles within PMOs that has made it difficult to clearly understand what makes a great PMO professional.

There is a lack of understanding about the types of skills and competencies required to work within them. There has also, for many years, been a gap in learning and development in project management which focuses on the PMO role. That has certainly started to change with courses for PMO professionals now being available which directly addresses the role they perform.

There is also a lack of career development and career path understanding which makes it difficult for PMO professionals to plan their careers moving forward.

What is clear from this is that the PMO branch of project management – just like project management – is still developing and maturing.

For the PMO professionals working today, it is an opportunity to catch a ride on the journey as PMOs become increasingly mature fixtures within organisations. Yet it is also imperative that PMO professionals take control now and address some of the current gaps in their own PMO knowledge, skills and career development.

So what can PMO professionals start doing today? Well the great thing about working within a PMO is that your knowledge and skills are not just confined to project management. Apart from having to consider programme management and portfolio management, PMO workers have a variety of other options open to them.

That’s the beauty of a PMO job, the job requires different facets, and the following are just some of the options available:

PPPM – Competencies in Project, Programme and Portfolio Management

The first port of call for addressing the basics a PMO professional should have in place is PPPM. There is an expectation that PMO professionals have knowledge and accreditations in the core areas of PMO, these include:

Project Management
- Techniques – planning, scheduling, risk management, change control etc
- Processes – reporting, quality, finance, control etc
- Standards – methods, lifecycles, governance, regulatory etc
- Programme Management (as above and in addition:)
  - Resource management
  - Interdependency management
  - Benefits management
  - Portfolio Management (as above and in addition:)
    - Prioritization
    - Opportunities and investment analysis
    - Strategic alignment

Top Tip: if you’re just starting out in PMO, take a look at the PPSO Essentials course which covers project and programme management.

Organisational

PMOs often have a wider business or organisational focus and a different set of skills come into play. PMO professionals can consider module training to help them develop organisation-based skills which all have a bearing on the environment a PMO operates in.

If ambitions lie in the direction of the portfolio management office, for example, these areas should be considered in a career development plan:

Business planning
Regulatory control
Strategy
Performance management

Wider Business Function Skills

PMO professionals often work where specialist knowledge is required, and as a result, these training and development opportunities will exist outside of PPPM.It is not uncommon to see PMO professionals with strong skills in areas such as finance, planning and resource management. These people have developed strengths in areas which benefit the PMO organisation, but crucially they have developed experience which is in demand in the marketplace.

Specific training modules and on-the-job training can help PMO workers go above and beyond expectations by bringing in other business disciplines into their everyday work. Having a wider appreciation or even a deeper understanding of some of these areas should be considered:

Finance/accountancy
Procurement
Commercial / legal
Data Analysis
Business Analysis
Marketing and Communications
Human Resources

PMO the People Organisation

PMOs act as a focal point in an organisation- interacting and building relationships inside and outside the business. Working with the project management team, senior managers, third parties, clients and so on requires advanced people skills. Yet this is an area that is often neglected when it comes to professional development.

PMOs have suffered over the years from premature closure and being seen to offer little value or benefit to an organisation.

Working within a PMO often means being prepared to fight the stereotypical views many within the organisation will have.

By focusing on the “softer” side of professional development it makes the “harder” task of maturing PMOs just that little bit easier. Consider these areas when thinking about more personal development:

Stakeholders management
Coaching
Influencing
Negotiation
Communications
Presentation
Facilitation
Consultancy

PMOs and the people that work within them have had a raw deal when it comes to professional development. After taking the same courses as project and programme managers there is very little available that focuses purely on the PMO role, until PMO Learning came along! For PMO professionals today, it is about understanding the best practice AND wider skillsets needed to implement and mature PMOs.

As an organisation structure or entity, it needs skills and experience not found exclusively in project management. It is the PPPM, organisational, business and interpersonal skills that also make great PMOs and great PMO professionals.

Check out the PMO specific certifications that now exist in the [PMO training curriculum]