Facilitation for the PMO

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Facilitation for the PMO – Foundation Certificate

A good PMO facilitator will make progress on projects and programmes easier by skilfully enabling a smoother process for interactions that lead to quality decisions, and greater buy-in and commitment. This increases the group’s productivity, resolves issues earlier and improves the delivery of project and programme objectives.

This specially tailored qualification from APMG-International for PMO professionals, provides knowledge and understanding of the Process Iceberg® methodology, a robust framework to enable those that work within a PMO to facilitate effectively.

Course Objectives

Successful candidates will have demonstrated that they have the knowledge and understanding to apply the Process Iceberg® Facilitation Methodology in events, workshops and meeting in the context of projects, business analysis, change, operational effectiveness and business process management.

Why You Should Consider the Facilitation Certification?

PMO practitioners are regularly asked to facilitate workshops, meetings, review sessions and brainstorming events. It’s a skillset that is frequently asked for in job advertisements and profiles and it’s a skillset that really helps the way you plan, interact, manage and drive discussions into actions and decisions.

In this three day course you’ll learn the various facilitation approaches, techniques and skills that you can incorporate into your everyday work, a real set of practical and behavioural skills to use regardless of what level you are in your career or the type of PMO you work in.

Who Should Attend?

The Facilitation for the PMO Foundation level certificate course is specifically for:

Anyone working in a project supporting role – Project Administrator, Project Co-ordinator and Project Support Officer roles
Anyone working in a programme supporting role – Programme Administrator, Programme Co-ordinator
Anyone working in a PMO – Project, Programme or Portfolio
Suitable for all experience levels

Location and Pricing

Price – £On application

The course takes place in-house at your location

For more information about APMG Facilitation Foundation Certification – visit the website

The APMG International Facilitation and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.

Accredited Facilitation training is provided by ChangeQuest, an APMG-International Accredited Training Organisation

Facilitation Skills Certification from APMG with ChangeQuest

Learning Objectives

On completion of the training and certification, you will have gained knowledge of:

How to explain the Process Iceberg model and its relevance to helping a group achieve its Task objectives.
How to identify appropriate roles, behaviours and contracts between Facilitator, Task Leader and group.
How to draft an Agenda Process plan for a group’s work session in terms of Process, taking proper account of Task Uncertainty/Complexity/Certainty and the level of group Process Awareness.
How to distinguish clearly and accurately between ‘Task’ and ‘Process’ issues, and state how an effective Facilitator should respond to each.
How to formulate good quality feedback, using the Feedback Model, reverse feedback and creating SPOs to introduce Process to support the Task.
How to recognise behaviours of individual group members which indicate particular personality types and related preferences.
How to describe how to use the Process Iceberg model to avoid and address problems in meetings.
How to review a meeting using the Process Iceberg, using this Process to indicate the group’s Process maturity.
How to list the key characteristics of an effective Facilitator.
How to explain the Process, uses, rationale, advantages and limitations of Models, Tools and Techniques included in the Foundation syllabus.

Pre-Requisites

No previous experience or knowledge required

Learning Approach

Classroom based
Lectures
Team exercises
Group discussions
Exam
- The course includes the Facilitation Foundation exam which will take place on the afternoon of the third day.
- Multiple choice examination questions
- 50 questions
- 40 minutes’ duration
- Pass mark is 50%
- Closed book.

Course Text

All delegates will receive a copy of the course text – Facilitation – Develop your Expertise by Tony Mann

Course Logistics

Classroom training – 3 days
Location – In-house at your location
Price – £on application

Certification

On successful completion of the course and examination, course delegates will be certified as Facilitation Foundation accredited

Course Contents

Process Iceberg® model
Task and process
Group formations
Agenda process
Degree of uncertainty
Group process maturity
Task leaders’ role
Facilitators’ role
Process tools
Data collection and decision-making tools
Process Iceberg® review
Tools, techniques, models

Myers Briggs
Debate and group formations
Advanced data collection tools
Implementing and planning tools
Planning an event
Developing the agenda
Process Iceberg® meeting model
Facilitating the event
Making interventions
Analytical and problem-solving tools
Process Iceberg® Organisation Model
Characteristics of an effective facilitator

Become Facilitation Skills Certifed Today

Accredited Facilitation training is provided by ChangeQuest, an APMG-International Accredited Training Organisation

Facilitation for the PMO