Terms of Use


This Website is owned by PMO Learning Limited, a company registered in the United Kingdom. Company Number 10556291 England

By using this Website, www.pmolearning.co.uk (the “Site”), you accept these terms and conditions, the privacy policy and the copyright statement on this Site.

Terms of Use

PMO Learning limited (“PMOL” or “we””) provides its Content on this Website subject to the following terms and conditions (the “Terms”). We may periodically change the Terms by updating the Site.

Use of Site Content

PMO Learning hereby grants you a limited personal non-exclusive licence to use the Site Materials for personal non-commercial use. You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Site in accordance with these terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, sell, display, perform, modify, upload to create derivative works from, transmit or in any other way exploit any part of the Website or the Contents.

Downloading is permitted by us provided only that it is to a single personal computer and:

  • you make no more than one printed copy of such download and no further copies of such printed copy are made;
  • you make only personal, non-commercial, use of such download and/or printed copy; and
  • you retain on such download and/or printed copy all copyright notices and remain bound by the terms of such wording and notices.

Additionally you may not offer for sale or sell or distribute over any other the Content or any part of the Content.

You may not use the Website or the Contents to construct a database of any kind nor may you store the Website (in its entirety or in any part) in databases for access by you or any third party or distribute any database websites containing all or part of the Website.

If you want to obtain our permission to use any of the Content other than as described in these terms then please contact us


The material on this web site is provided purely for your information and you should seek further guidance and make independent inquiries before relying on it. PMOL reserves the right to make alterations to the web site at any time without notifying you.

The information on this web site is updated from time to time. However, PMOL makes no representation or warranty whatsoever as to the quality, accuracy, efficacy, completeness, operation or fitness for a particular purpose of the web site or any of its contents.

To the full extent permissible by law, PMOL assumes no responsibility for the material contained on this web site and disclaims all liability arising from negligence or otherwise in respect of the material or arising from a user’s use of or inability to use the web site. If you are dissatisfied with any part of this web site your sole remedy is to discontinue using it.

We make no warranty that the web site or any information posted on it is free from infection by viruses or anything else that has contaminating or destructive properties and shall have no liability in respect thereof.

Third-Party Web Sites

We may provide links to third-party Web sites, and some of the content appearing to be on this Site is in fact supplied by third parties. PMOL has no responsibility for these third-party Web sites, which are governed by the Terms of Use and privacy policies, if any, of the applicable third-party content providers.

Governing Law

These terms and conditions are governed by English law and visitors to this web site must submit to the jurisdiction of the English courts.

Updated May 2018

Privacy Policy

Privacy Policy

PMO Learning Ltd (“PMOL” or “we”) is committed to implementing measures designed to protect the privacy of those using our web site in accordance with the UK Data Protection Acts 1984 and 1998 and latterly (25th May 2018) the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

By visiting the web site you agree that PMOL may make use of information that is collected as described herein. Please see our Terms of Use for more information about our on-line policies in general. PMOL reviews its privacy practices from time to time, and as such they are subject to change. We ask that you bookmark and periodically review this page to ensure continuing familiarity with the most current version of our Privacy Policy. To contact PMOL about privacy issues, to report a violation of our Privacy Policy or to raise any other issue, please contact us.

PMOL has implemented generally accepted standards of technology and operational security in order to protect Personal Information from loss, misuse, alteration, or destruction. Only authorised PMOL personnel are provided access to Personal Information, and these employees are required to treat this information as confidential. Despite these precautions, PMOL cannot guarantee that unauthorised persons will not obtain access to your Personal Information.

The Information We Gather

PMOL may gather two types of information from users of our web site:

  • Non-personally identifiable information: When visitors come to our web site, we collect and aggregate information indicating, among other things, which pages of the web site were visited, the order in which they were visited and which hyperlinks were “clicked.” Collecting such information involves the logging of the IP addresses, operating system and browser software used by each visitor to the PMOL web site. Although such information is not personally identifiable, we can determine from an IP address a visitor’s Internet Service Provider and the geographic location of the point of connectivity.
  • Personally identifiable information: PMOL will hold personally identifiable information when you complete and submit any form on the web site. PMOL will not release or share any personally identifiable information regarding you to any third party without your prior consent.

What is the purpose and legal basis of the processing?

PMOL will only collect and process personally identifiable information through this web site that is provided by the data subject. The subject will have freely provided any such personally identifiable information as part of a transaction that gives them access to a service offering from PMOL. Personal information provided by you to PMOL may be used for the purposes connected with relevant communications and updates regarding our products and services.

PMOL do not collect and process any personally identifiable information through this web site without the data subjects knowledge.

The following lawful bases have been identified by PMOL for processing data within the business as set out in Article 6 of the GDPR. At least one of these will apply whenever we process personal data:

  • Contract: the processing is necessary for the execution of a contract PMOL have with the individual, or because we are taking specific steps before entering into a contract,
  • Legal obligation: the processing is necessary for PMOL to comply with the law.
  • Legitimate interests: the processing is necessary for our mutual legitimate interests (unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests) and allows PMOL to provide its business services.

Who will have access to the data?

  • The employees of PMOL will have access to personally identifiable information which is required for them to execute their specific roles within the business.
  • Where a data subject has booked a course which requires a third party examination, relevant information will be shared to enable this process to be executed.
  • PMOL will not share or disclose any personally identifiable information with any other party for any other reason other than as set out on this website without your prior consent. Except to the extent PMOL are required by law.

How long will the data be kept for?

  • The general retention period for personal data is 5 years from the last recorded activity; exception being where PMOL are required by law to retain the data for a longer period.
  • PMOL will be required to deactivate personal data after the relevant retention period, or when they are in receipt of a data subjects request to do so, whichever is the earlier and subject to legal requirements. The data subject has the right to change their mind and request erasure at any point during the retention period.

PMOL acknowledges the following rights to each Data Subject:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

Who controls my personal data?

  • The Data Controller is PMO Learning Limited, a company registered in England with the Company Number 10556291 England
  • Contact by post at The Basement, 47 York Street, Heywood, Greater Manchester. OL10 4NN
  • Contact through the website is here contact us
  • Contact on the telephone at 0207 164 6901
  • PMO Learning Limited is registered as a Data Controller with the Information Commissioner’s Office Certificate Number ZA269779


Updated May 2018

Cookie Policy

Cookie Policy for PMO Learning

What Are Cookies

As is common practice with almost all professional websites this site (www.pmolearning.co.uk) uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

Third Party Web Sites

The PMO Learning web site contains a number of links to third party sites, these links are provided for information purposes only. If you choose to follow any of these links it is your responsibility to satisfy yourself that you are happy with the cookie policy of any site you visit.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through our contact page.

Updated May 2018



Unless otherwise stated, the copyright and similar rights in this web site and in all the material contained on this web site belong to PMO Learning Limited. You are only permitted to copy or print extracts of the material for your own personal use as per the terms of use. You may not use any of this material for commercial or public purposes.

All content and functionality on the Site, including text, graphics, logos, icons, and images and the selection and arrangement thereof, is the exclusive property of PMO Learning Limited and is protected by U.K. and international copyright laws. All rights not expressly granted are reserved.

Please contact us with any request for permission to use materials found on this web site.


The trademarks, service marks, designs, and logos (collectively, the “Trademarks”) displayed on the Site are the registered and unregistered Trademarks of PMO Learning Limited. Trademarks, images and logo’s of all other organisations are recognised as such.

Updated May 2018

Coaching and Mentoring Sessions Terms and Conditions

Coaching and Mentoring Sessions Terms and Conditions

The terms and conditions below apply to all coaching and mentoring services provided by PMO Learning Limited (“PMOL”) to any individual or organisation (“the client”) and constitute the contract for the service to be provided by PMOL for the client. The term ‘coaching’ as here used covers personal coaching, executive coaching and business coaching for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others.

In return for the fees payable by the client (or by a third party on their behalf), PMOL agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first coaching session takes place shall be deemed to be the start date for the service. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

PMOL will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make following coaching with PMOL. PMOL accepts no liability for the client’s actions. PMOL has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or to achieve their desired outcomes or goals.

All documentation and information supplied to PMOL by the client in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law.

All personal data supplied by the client will be held as per our Privacy Policy.

PMOL and the client will be required to sign a confidentiality agreement at commencement of coaching. PMOL will respect the client’s privacy and seek written permission before disclosing they are a client.

The length of each session is usually 1 hour but can be agreed between PMOL and the client at the commencement of the session.

Coaching will take place between the client and their coach by telephone (client calls coach). Unless otherwise agreed, the client is responsible for telephoning PMOL at agreed times.

Face-to-face (venue by mutual agreement) can also be arranged. Where coaching takes place at a mutually agreed venue the client will be liable for any costs incurred by PMOL at that time.

If the client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused coaching sessions unless 48 hours’ notice has been given. In exceptional circumstances PMOL may need to rearrange a coaching session; in these circumstances PMOL will use reasonable endeavours to provide a mutually satisfactory alternative appointment the client.

Where a client pays for a session, or sessions, in advance they must have the coaching session(s) that they have paid for within 6 months of the payment, or their fee is forfeited.

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, PMOL can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by PMOL where practicable will be refunded any advance payments made for coaching sessions not yet provided.

Training Course Terms and Conditions

Training Courses Terms and Conditions

These terms and conditions (“Terms”) form the entire agreement between PMO Learning Ltd (PMOL) and the client (“Client”, “you”) for the goods and services provided.  These Terms shall prevail over any terms of business or purchase conditions proffered by the Client, unless agreed otherwise in writing.  These Terms may not be varied without the written agreement of authorised signatories of the parties.


1. Cancellation

You may cancel a confirmed service/ course by giving written notice and on payment of a cancellation fee which is a percentage of the service/ course fee.  The cancellation fee varies with the amount of written notice given to PMOL as follows:

Duration  0 – 10 days 11 – 20 days 21 – 30 days 30+ days
Cancellation 100% 75% 50% 0%

Please note these are working days.


Cancellation by PMO Learning;

PMO Learning reserves the right to cancel a classroom course up to 20 working days before the event and 10 working days for virtual courses.

Delegates will be notified as soon as possible, and the following options will be provided:

1.1. Rescheduling: The training course may be rescheduled to a later date, and participants will automatically be given the option to transfer their place to the rescheduled date at no extra cost.

1.2. Full refund: If rescheduling is not possible for a delegate, they may request a full refund back to the original payment method.

1.3. PMO Learning is not responsible for any additional expenses incurred by participants, such as travel, accommodation, or other related costs.

1.4 PMO Learning shall not be liable for any failure or delay in performing its obligations under the cancellation policy if such failure or delay is a result of events beyond its control, including but not limited to acts of nature, government regulations, or other unforeseen circumstances.


2. Postponement

You may postpone a confirmed service/ course by giving written notice and on payment of a postponement fee, which is a percentage of the service/ course fee.  The postponement fee varies with the amount of written notice given to PMOL as follows:

Duration  0 – 10 days 11 – 20 days 21 – 30 days 30+ days
Postponement  75% 50% 25% 0%

Please note these are working days.

If a postponed service/ course is not delivered within six months of giving notice of postponement, the appropriate cancellation fee (as stated above) will apply.


3. Substitution

a. If a registered participant is unable to attend the training, a substitute participant from the same organisation may be nominated without incurring any additional fees.

b. The training company must be notified in writing of the substitute participant’s details before the training program begins.

c. The new learner must meet the pre-requisites for the course.

d. If course materials have already been sent to the original delegate it is their responsibility to send them to the substitute.


Delegates who do not attend a training course without prior notice (a no-show) are not eligible for refunds, rescheduling, or substitution.


4. Fees and Payment Terms

PMOL shall invoice the Client for all fees, charges and expenses due plus VAT at the prevailing rate.  All invoices will be submitted on a weekly basis, and are payable within 14 days of the invoice date. Payment must be received before commencing a course.


5. Confidentiality and Intellectual Property

Each party agrees that it shall maintain as confidential all information of a confidential or commercially sensitive nature that it obtains from the other party (or from any person on behalf of the other party) and shall use such information solely to fulfil its obligations under these Terms or as may be required by law.  All intellectual property rights (“Rights”) in all materials used in delivery of the service (“Materials”) are vested in PMOL or its licensors, and all such Rights are reserved.  All Rights in materials or any media produced by PMOL personnel during services are vested in PMOL and the Client is licensed to use such Rights solely for the purposes of the relevant Terms.  All Materials provided to Course delegates are for the exclusive use of the individual delegate.  No part of Course Materials may be reproduced or transmitted in any form, or by any means, electronically or mechanically, including photocopying, recording or any information storage or retrieval system without the prior written permission of PMOL.  Course Materials are provided subject to the condition that they shall not, by way of trade or otherwise, be lent, resold, hired out, or otherwise circulated without the prior written permission of PMOL.  Any use, duplication or lending of Course Materials without the prior written consent of PMOL, save for such uses as are allowed under applicable law is prohibited.


6. PMO Learning’s Liability and Insurance

PMOL’s total liability to the Client, other than for death or personal injury caused by its negligence or for fraud, for any losses costs expenses or damages under these Terms shall be limited to the total Fees paid or payable by the Client to PMOL in relation to the specific service to which the claim relates.  Under no circumstances shall PMOL have any liability to the Client for loss of profit, revenue, anticipated savings or bargain or loss or corruption of data or software or for any indirect special or consequential losses.  All PMOL goods and services are provided materially in accordance with their description.  The undertakings, representations and warranties in these Terms are in lieu of all other warranties express or implied, statutory or otherwise.  PMOL maintains £2M insurance cover in respect of Professional Indemnity.


7. General

These Terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of the English Courts.  PMOL shall not be liable for any failure to fulfil its obligations where such failure is due to circumstances beyond its reasonable control.  PMOL shall be entitled to assign its rights and obligations under these Terms to a purchaser of the whole or a substantial part of its business.


8. Agreement Termination

You may terminate these Terms with PMOL at any time for any reason by giving us written notice.  PMOL may stop working for you by giving you reasonable written notice if there is reason to do so.  Reasons may include breakdown in confidence, failure to receive adequate instructions, or non-payments of invoices.   Upon termination of the agreement, any work that has not been completed will be invoiced at an hourly rate for the work done, or by reference to a reasonable sum in view of the service/ course fee, along with any expenses incurred.


9.Contact Information

If you have any questions or need to communicate with PMO Learning regarding cancellation or substitution please contact us at hello@pmolearning.co.uk or 0207 164 6901


10. Changes

PMOL reserve the right to change these Terms from time to time.  Any variation will be notified to you in writing.

Updated October 2023