Key Behaviours of a PMO Administrator

The role of the PMO Administrator is pivotal in the successful execution of projects within an organisation. The responsibilities of a PMO Administrator are outlined in the PMO Competency Framework and the Essentials for PMO Administrator course.

Some of these responsibilities include;

  • Providing a comprehensive administrative service including assisting in setting up workshops, and meetings, taking minutes, chasing actions, arranging travel, arranging quotations and purchases, and managing ad-hoc queries
  • Ensuring all information and documentation is processed, maintained, monitored, and filed.
  • Maintain systems for recording costs, timesheets, purchases, and expenses.
  • Co-ordinate the collation of reports and produce summary reports and packs.
  • Maintain risks, actions, issues, change, and dependency registers.

To be able to perform these tasks successfully there are also a set of key behaviours identified in the PMO Competency Framework that a PMO Administrator would need. In our previous Lunch and Learn session, Your First Steps as a PMO Administrator, we took a look at decoding the role and key behaviours and Lindsay gave us some insider advice.

Click here to watch the Lunch and Learn recording.

Key Behaviours

The Essentials for PMO Administrators course and the PMO Competency Framework outline six key behaviours for the role of the PMO Administrator;

  • Act with discretion and integrity, maintaining an appropriate level of confidentiality.
  • Pay attention to detail but be pragmatic – keep the bigger picture in mind.
  • Be open and honest, and take time to build relationships, credibility, and trust.
  • Take ownership of tasks and complete them promptly, keeping customers up to date of progress and task completion.
  • Be a team player, being a role model for the core values and behaviours of the organisation.
  • Recognise the limits of your expertise and continue to develop your knowledge and skills.

The effectiveness of a PMO Administrator is often shaped by a set of key behaviours that go beyond technical skills. These behaviours are essential in navigating the dynamic and complex landscape of project management.

In embodying these key behaviours, a PMO Administrator not only contributes to the success of individual projects but also cultivates a positive and efficient project management culture within the organisation.

Are you working in project support or PMO Administration and showing these key behaviours? Or do you want to learn more about how to perform the role of a PMO Administrator successfully?

Get a taste of our 3-day Essentials for PMO Administrator course by watching our taster session. This webinar by Eileen discusses our training style, the interactive tools we use in our virtual classroom and what topics are covered in the course. Click here to watch.


If you are ready to take the next steps and book your place in our next virtual classroom Administrator course, click here.

Want to discuss the course in more detail? Get in touch with our training specialist here.

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