Read on for some of our Frequently Asked Questions.
If you have you a course specific enquiry, make sure you check the FAQs on the course pages.
If you have any other query, contact us and we’ll get back to you.
There are lots of things to consider when deciding what course to attend.
You can use our Getting Started pages to see what we offer and what is best for you.
If you’re still uncertain, drop us a line through the contact page or give us a call on 0207 164 6901. We’ll be happy to have a chat about you and your experiences to date and advise on which certification is the right one for you.
Contact us so we can keep you updated for all future course dates, or for larger bookings, help you organise an inhouse course for your organisation.
Alternatively, visit the specific course page and join our waiting list.
Courses can be booked from the individual course pages. From here you can choose from the available course dates and follow through to checkout.
You can book and pay for your course using credit card or BACS transfer. Both options are available when making the booking.
For BACS transfers you will receive an invoice which will need paying before your place on the course has been confirmed.
During checkout, an invoice will be produced that contains all of the checkout information. This will be sent to the billing email address; you can send this directly to your finance department or to yourself to then forward on.
There is space in the checkout process for a PO if required.
On the payment screen, select BACs transfer and confirm your order.
Our standard payment terms are 14 days.
Discount codes / vouchers can be applied during the booking process. The code box is clearly marked. Just enter your code to receive the discount.
Contact us if there is a problem applying your code.
An email will be sent to the billing email address as soon as we receive your online booking form. The email will include booking confirmation and a VAT invoice.
Approximately one week before the course you will receive joining instructions giving you all the details you need to arrive and attend your training. These will be sent directly to the delegate email addresess.
Yes. Full payment is required 14 days prior to attending any course.
Please us our contact us form for any invoicing queries – or call on 0207 164 6901
Please make sure to include your order number/invoice number or any other relevant information so we help you as quickly as possible.
Yes. A delegate can transfer his or her place to another person within the same organisation.
The new learner must meet the pre-requisites for the course.
Please advise us of any name changes as soon as possible.
You may cancel a confirmed service/ course by giving written notice and on payment of a cancellation fee which is a percentage of the service/ course fee. The cancellation fee varies with the amount of written notice given to PMOL as follows:
- More than 20 working days notice: no fee
- Less than 20 working days notice: 50% of event fees
- Less than 10 working days notice: 100% of event fees
You may postpone a confirmed service/ course by giving written notice and on payment of a postponement fee, which is a percentage of the service/ course fee. The postponement fee varies with the amount of written notice given to PMOL as follows:
- More than 10 working days notice: no fee
- Less than 10 working days notice: 50% of event fees
If a postponed service/ course is not delivered within six months of giving notice of postponement, the appropriate cancellation fee (as stated above) will apply.
Your place can be transferred to another member of your organisation, however the new learner must meet the pre-requisites for the course.
Our terms and conditions are available here.
The name of your trainer will be included on the course booking pages.
Approximately one week before the course you will receive joining instructions giving you all the details you need to arrive and attend your training.
All courses have a “smart casual” dress code.
Yes. Lunch and all refreshments are provided for all in-person training courses.
For certification courses, certificates will be awarded to successful delegates after the course.
For non-certification course, attendance certificates are available upon request.