Read on for some of our Frequently Asked Questions.

If you have you a course specific enquiry, make sure you check the FAQs on the course pages.

If you have any other query, contact us and we’ll get back to you.

1
How do I know what course to take?

There are lots of things to consider when deciding what course to attend.

You can use our Getting Started pages to see what we offer and what is best for you.

If you’re still uncertain, drop us a line through the contact page or give us a call on 0207 164 6901. We’ll be happy to have a chat about you and your experiences to date and advise on which certification is the right one for you.

2
I want to attend a course but there are non scheduled/none in my region, what do I do?

Contact us so we can keep you updated for all future course dates, or for larger bookings, help you organise an inhouse course for your organisation.

3
How do I book a course?

Courses can be booked from the individual course pages. From here you can choose from the available course dates and follow through to checkout.

4
How do pay for a course?

You can book and pay for your course using credit card or BACS transfer. Both options are available when making the booking.

For BACS transfers you will receive an invoice which will need paying before your place on the course has been confirmed.

5
How do I pay by BACs (direct bank transfer)?

During checkout, an invoice will be produced that contains all of the checkout information. This will be sent to the billing email address; you can send this directly to your finance department or to yourself to then forward on.

There is space in the checkout process for a PO if required.

On the payment screen, select BACs transfer and confirm your order.

Our standard payment terms are 14 days.

6
I have a discount code, how do I use it?

Discount codes / vouchers can be applied during the booking process. The code box is clearly marked. Just enter your code to receive the discount.

Contact us if there is a problem applying your code.

7
Will I receive an order confirmation?

An email will be sent to the billing email address as soon as we receive your online booking form. The email will include booking confirmation and a VAT invoice.

Approximately four weeks before the course you will receive joining instructions giving you all the details you need to arrive and attend your training. These will be sent directly to the delegate email addresess.

8
Does my invoice have to be paid before the course?

Yes.  Full payment is required 14 days prior to attending any course.

9
What do I do if I have any invoicing queries?

Please us our contact us form for any invoicing queries – or call on 0207 164 6901

Please make sure to include your order number/ invoice number or any other relevant information so we help you as quickly as possible.

10
Can I transfer my place on the course?

Yes. A delegate can transfer his or her place to another person within the same organisation.

The new learner must meet the pre-requisites for the course.

Please advise us of any name changes as soon as possible.

11
I'd like to cancel a pre-booked place on a course, is it possible to get a refund?

Refunds are available at least 30 days before the date of the course. There is an administration fee of £150+VAT for the cancellation.

Cancellations less than 30 days to the course date are not refundable. Places can be transferred to someone else.

12
What are the term and conditions for my course booking?

Our terms and conditions are available here.

13
Who will be the trainer on my course?

The name of your trainer will be included on the course booking pages.

14
What do I have to bring with me?

Approximately four weeks before the course you will receive joining instructions giving you all the details you need to arrive and attend your training.

15
Whats the dress code?

All courses have a “smart casual” dress code.

16
Will lunch be provided?

Yes.  Lunch and all refreshments are provided throughout the training course.

17
Do I recieve a certification after my course?

For certification courses, certificates will be awarded to successful delegates after the course.

For non-certification course, attendance certifictates are available upon request.